FAQ

To assist with planning your stay, please find responses to the most frequently asked questions about STARA Hamburgo below. For more information or assistance, contact the hotel and a member of our staff will be happy to answer your questions.

Please call us at +52 5351 6800 or email us at contacto@starahotels.com. We’ll be happy to assist you. 

Our hotel is an adult-only property. For children safety, we do not accept reservations for guests under 12 years old. 

For pet-security reasons, we are not a pet-friendly hotel. 

Yes, for a charge. Please contact our concierge at hbgconcierge@starahotels.com fo further information. 

In case you need to book more than 8 rooms, please email your booking dates and number of romos to contacto@starahotels.com. A sales agent will be glad to contact you with a preferential rate. 

Probably. The reservation will be confirmed with the rate available for the new dates

Please contact us by email to contacto@starahotels.com, we will get back to you within the next 48 hours.

Located in the heart of Mexico City’s financial district, Stara is a property that offers its guests all the necessary amenities during their business or leisure trips.

Located in one of the most exclusive and chic areas of Mexico City, here we welcome you from a modern lobby that combines the elegance of a contemporary style with the artistic warmth of the San Ángel neighborhood and its surrounding area.

Located in the southern part of Mexico City, this is a hotel for long-stay guests with the perfect amount of luxury for business travelers, tourists and families seeking privacy, warmth, a personalized service and spacious suites with all the amenities.

LIVING BERNA

Located on Reforma, one of the main avenues in Mexico City, this boutique hotel has 24 luxury suites, fully automated and equipped with the latest technology.