FAQ
To assist with planning your stay, please find responses to the most frequently asked questions about STARA Hamburgo below. For more information or assistance, contact the hotel and a member of our staff will be happy to answer your questions.
Please call us at +52 5351 6800 or email us at contacto@starahotels.com. We’ll be happy to assist you.
Our hotel is an adult-only property. For children safety, we do not accept reservations for guests under 12 years old.
For pet-security reasons, we are not a pet-friendly hotel.
Yes, for a charge. Please contact our concierge at hbgconcierge@starahotels.com fo further information.
In case you need to book more than 8 rooms, please email your booking dates and number of romos to contacto@starahotels.com. A sales agent will be glad to contact you with a preferential rate.
Probably. The reservation will be confirmed with the rate available for the new dates
